My server is down

Before you open a ticket or contact us, do the following to be sure it IS ours machine that is exhibiting the problem.

  • Does your IP (or temporary URL ) address work? If so, it's a DNS issue. Check to be sure your domain name isn't expired. You can do a whois lookup at If it's expired, renew it and it should start working again in 12-72 hours.
  • Do a trace route. From a DOS prompt in windows, type tracert and hit enter. You'll see a series of "hops" as the request passes from your computer to your domain. If you see stars and a "timed out" message, that's where the break is.
  • Go to and see if you can access your site from there. If so, it's possible that the firewall has blocked your IP for too many failed login attempts. Open a ticket and be sure you tell us what your IP address is. You can go to to find out.
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

My CGI Script is Giving Me an Internal Server Error

An Internal Server Error indicates that there is something in your CGI script that the server...

My site has been suspended.

Accounts are invoices 3-4 weeks in advance via email.  Reminder notices are sent out at 3 days...

Disk Space Allotment and Overages

Each hosting plan is allocated a specific amount of disk space that it can use, depending on the...