Accounts are invoices 3-4 weeks in advance via email. Reminder notices are sent out at 3 days prior, and 1 day and 5 days past due. Accounts are suspended 5 days past due and a $10 late fee is assessed. After 21 days, your account will be terminated. All files will be deleted from the server. After this happens, to reinstate your account, you will need to pay the invoice PLUS a $25 fee to pull a backup from our backup drives and restore the account. Backups are only saved for a month.
You can view your invoices in your client area, or through your cpanel under the account management panel. It is YOUR responsibility to keep your email address in the client area up to date and whitelist scarletsweb.com so it does not go to spam.
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